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Customer Service

Payment Policy & Statement

Payment Policy & Statement

At Lopaka Images, we strive to make your shopping experience for our handcrafted wood, acrylic, and laser-engraved items as smooth, secure, and transparent as possible.

1. Accepted Payment Methods

We accept a variety of secure payment methods at online checkout:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: Apple Pay, Google Pay
  • Express Checkout: Square / Shop Pay / PayPal
Full payment is required at the time of purchase. Orders will begin processing once payment is authorized and confirmed.

2. Custom & Made-to-Order Items

Because many of our handcrafted decor, jewelry, and personalized products are made to order or customized specifically for you:

  • Upfront Processing: Payment for custom or personalized orders must be settled in full prior to the start of production.
  • Order Modifications: Changes or cancellations to custom orders can only be accommodated if requested before production begins. Once production or laser engraving has started, custom orders cannot be canceled or refunded.
3. Payment Security & Data Protection

Your financial safety is extremely important to us.

  • Encrypted Transactions: Our website utilizes standard SSL (Secure Sockets Layer) encryption technology to safeguard your personal information during checkout.
  • Secure Payment Processing: All payment transactions are processed securely through trusted, PCI-compliant third-party gateways (such as Square).
  • Data Privacy: Lopaka Images does not store, collect, or have direct access to your credit card numbers or sensitive financial credentials on our servers.
4. Currency, Taxes & Fees
  • Currency: All prices listed on www.lopakaimages.com are in USD ($).
  • Sales Tax: Applicable local and state sales taxes (including Washington State tax where required) are automatically calculated and added at checkout based on your shipping location.
5. Order Confirmation & Billing Inquiries
  • Receipts: Upon placing an order, an automated confirmation email containing your order summary and receipt will be sent to the email address provided at checkout.
  • Billing Questions: If you experience an unexpected charge or have questions regarding your transaction, please reach out to us with your order number.
6. Contact Us

For any questions regarding payments, custom order quotes, or billing inquiries:

Return & Refund Policy

At Lopaka Images, we take great pride in crafting high-quality, laser-engraved wood, acrylic, and handcrafted home decor and accessories in Monroe, Washington. We want you to love your purchase, and we are committed to making things right if your order isn’t as expected.
1. Return Window & Eligibility
We accept returns on eligible standard (non-customized) items within 30 days of delivery or purchase date.
  • Items must be unused, in their original condition, and in their original packaging.
  • Proof of purchase (order number, online receipt, or receipt from an artisan market event) is required.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
2. Custom & Personalized Orders
Because custom, personalized, or laser-etched items are made specifically to customer specifications, all custom sales are final. We cannot accept returns or offer refunds on custom goods unless there is a manufacturing defect or damage incurred during transit.
3. Natural Material Variations & Defective Items
  • Natural Variations: Wood and acrylic are natural and unique materials. Subtle variations in grain pattern, shade, or natural character are inherent to handcrafted items and are not considered defects.
  • Damaged or Defective Items: If your item arrives damaged in transit or has a clear defect:
    1. Please contact us within 7 days of receipt.
    2. Include your order number and clear photos showing the damaged item as well as the outer shipping packaging.
    3. We will promptly send a replacement at no extra charge or issue a full refund to your original payment method.
4. How to Initiate a Return
  1. Contact Us: Email us or reach out through our website contact form with your order details and reason for return.
  2. Receive Approval & Instructions: Once approved, we will provide you with return instructions and the return shipping address.
  3. Ship the Item: Pack the item securely. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
5. Refunds & Processing
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed back to your original payment method within 5–7 business days. Original shipping fees are non-refundable.
6. Event Purchases
If you purchased an item in person at one of our market events or vendor fairs, please contact us directly with details of your purchase. We will happily arrange an exchange or store credit for eligible standard items.
Contact Us
For any return or order inquiries:

Shipping

At Lopaka Images, every handcrafted piece of wood and acrylic art, home decor, and jewelry is packaged with care in Monroe, Washington. We strive to process and ship your orders as quickly and safely as possible so you can enjoy your unique handcrafted items.
1. Processing & Crafting Times
Because many of our items are handcrafted or custom laser-engraved to order, processing times vary depending on the product type:
  • Standard / Ready-to-Ship Items: Processed and dispatched within 1–3 business days.
  • Custom & Made-to-Order Items: Require 3–7 business days for laser cutting, assembly, finishing, and quality inspection prior to shipment.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on total weight, package dimensions, and delivery destination.
  • Standard Shipping (USPS / UPS Ground): Delivered within 3–7 business days following dispatch.
  • Expedited Shipping: Faster shipping options and live rates are presented at checkout.
  • Order Tracking: As soon as your shipping label is created, an automated confirmation email with tracking details will be sent to your inbox.
3. Local Pickup Options
We offer free local pickup options for customers in the Monroe, WA area as well as designated pickup arrangements at scheduled market events and artisan fairs. Select Local Pickup at checkout or contact us directly to coordinate details.
4. Protective Packaging
Delicate wood and laser-cut acrylic items require sturdy protection during transport. Every order is securely packaged using durable, to ensure your pieces arrive undamaged and ready to enjoy.
5. Address Accuracy & Carrier Delays
  • Address Accuracy: Please verify your shipping address at checkout. Lopaka Images is not responsible for packages dispatched to incomplete or incorrect addresses provided by the buyer.
  • Carrier Delays: Once a parcel is transferred to the carrier (USPS, UPS, etc.), transit times are outside our direct control. Weather events and carrier volume spikes may occasionally affect delivery schedules.
6. Missing, Stolen, or Damaged Packages
  • Damaged Goods: If your item arrives damaged, please retain all packaging materials and contact us within 7 days with photos of the damaged item and package so we can issue a replacement or file a claim.
  • Unreceived Packages: If your tracking displays “Delivered” but you have not received your shipment, please check with household members and neighbors. Contact us if the item remains missing after 48 hours.
Contact Us
For shipping updates, custom delivery queries, or local pickup arrangements: